Automated Receptionist for Small Businesses
Never miss another call — or another customer.
We help small businesses make sure they don't miss calls when they're busy. Reception Works' automated receptionist answers your phone during lunch, after hours, or whenever your team can't get to it — so every caller gets a response and every lead gets captured.
That's a real, working Reception Works receptionist — call it and see for yourself.
Built for service businesses that live on the phone
- Handyman
- Landscaping
- Cleaning Companies
- Event & Party Rentals
- Auto Detailing
- Photography
- DJ Services
- & more
What It Does
A receptionist that actually handles the call
More than an answering service — Reception Works has a real conversation with your callers, using only the information you've approved.
Answers every call, 24/7
Handles calls around the clock, after hours, or only when your team can't pick up — you choose the coverage.
Answers real questions
Services, hours, service area, policies, and approved pricing — answered accurately using your business info, never made up.
Captures & qualifies leads
Asks the right questions for your business, collects contact info, and gathers what your team needs to follow up.
Books appointments & callbacks
Schedules according to your availability and rules, so calls turn into booked jobs without you lifting a finger.
Transfers when it matters
Routes urgent or high-value calls straight to your team, while handling the rest end-to-end.
Notifies your team instantly
Sends a summary by email or text after every call — who called, what they need, and what to do next.
How It Works
Live in about one to two weeks
No technical experience required — you tell us about your business, we handle the rest.
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1
Discovery session
A short conversation about your services, pricing, hours, FAQs, and how you want different calls handled.
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2
We build & configure
Your receptionist is configured with your business info, call flows, lead qualification, and notifications.
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3
You test it
Call it yourself, try different scenarios, and confirm it handles calls exactly the way you want.
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4
Go live
Connect it to your existing business number — usually with simple call forwarding, no new number needed.
Pricing
Simple, flat pricing to start
No per-call charges for the standard plan. Custom pricing is available for high call volumes or complex integrations.
- Full setup: business info, FAQs, pricing & call flow
- Lead qualification & notification setup
- Scheduling or call routing, if needed
- Testing before you go live
- Ongoing call handling & lead capture
- Reasonable updates as your business changes
- Ongoing monitoring & optimization
Ready to see what a custom receptionist looks like for your business?
Get Started Or call the demo linePricing can vary depending on call volume, business requirements, integrations, and complexity.
FAQ
Questions, answered
General
What is Reception Works?
Reception Works builds a customized automated receptionist around your business — it answers calls, responds to common questions, captures and qualifies leads, schedules appointments or callbacks, and notifies your team when follow-up is needed. It's built on advanced AI technology, but designed to sound and feel like a normal phone conversation.
Is Reception Works an answering service?
It's more than a traditional answering service. The receptionist can have a real conversation with callers, answer questions using your business information, collect specific details, qualify leads, schedule appointments or callbacks, and send your team a summary of the interaction.
Will it make up an answer if it doesn't know something?
No. Reception Works is designed to avoid making up business information, pricing, availability, or policies. If the receptionist doesn't have enough information to answer confidently, it collects the caller's info and requests follow-up from a team member.
Will this replace my receptionist?
It's designed primarily to help you handle calls when your team is unavailable and reduce time spent on repetitive phone interactions. It can supplement an existing receptionist or provide full phone coverage if you don't have one.
Implementation
Do I need any technical knowledge to use this?
No. Reception Works is built for business owners who don't need any technical knowledge. Our team handles the technical configuration — your job is telling us about your business.
Do I need to change my phone number?
Usually not. Reception Works can typically connect to your existing business number through call forwarding or another phone-system option, depending on your current provider.
Can I test it before it goes live?
Yes. You can call the receptionist, ask questions, and try different scenarios to make sure it handles calls exactly the way you expect before it ever talks to a real customer.
Leads & Follow-up
What information can it collect?
That's fully customizable — name, phone number, email, location, service requested, project details, preferred appointment time, budget, or anything else relevant to qualifying the lead.
Can it send me a summary of the call?
Yes. Reception Works sends your team a summary with the caller's contact info, what they were looking for, key details from the call, and any requested follow-up — by email or text.
What if it doesn't understand the caller?
It's designed to handle clarification and normal conversational variation. If it can't confidently determine what the caller needs, it escalates, transfers, or collects info for a team member to follow up.
Pricing & Plans
Are there additional costs?
Depending on your configuration, there may be additional usage, telecommunications, or third-party service costs — those are discussed up front, before implementation. High call volumes or complex integrations may need a custom plan.
Do you charge per call?
No. The standard plan is a flat monthly fee rather than a per-call charge. Higher-volume or specialized setups may include additional usage-based costs.
Can I change what it says later?
Yes. Business info, pricing, FAQs, call flows, and qualification questions can all be updated as your business changes.
Ready to stop missing calls?
Call the live demo line and talk to a real Reception Works receptionist, or reach out and we'll set up a custom one for your business.